The Communauté de Communes des Portes du Luxembourg simplifies the management of user relationships with Efalia Portal.
Name: Communauté de Communes des Portes du Luxembourg (CCPL)
The Communauté de Communes des Portes du Luxembourg is a public institution for intermunicipal cooperation located in the Ardennes department, in the Grand Est region. Bringing together 50 municipalities on a territory of 500 km², it administers a living area of 20,500 inhabitants and exercises many essential skills in the daily life of residents.
Business sector: Territorial community
Business size: 50 municipalities, 20,500 inhabitants
The Communauté de Communes des Portes du Luxembourg simplifies the management of user relationships with Efalia Portal.
As part of the “Public Action 2022" program and following the health crisis, the Communauté de Communes des Portes du Luxembourg deployed the Efalia Portal solution to dematerialize its administrative procedures. This integrated platform allows the electronic management of letters and offers a partner portal, with the aim of extending access to all audiences concerned. This project, led by the Secretary General, drastically simplified administrative tasks and accelerated business processes.
Challenge
The CCPL sought to modernize its administration and simplify its processes as part of a post-health crisis digital transformation.
- Dematerialization project that remained pending due to lack of resources
- Need a centralized solution for mail management
- Needs to improve communication with partners
- Desire for simplicity for users and agents
- Search for a solution adaptable to the existing organization
Solution
Efalia Portal was deployed as a User Relationship Management (GRU) solution to meet the dematerialization needs of the CCPL.
Efalia Portal
- User Relationship Management Solution (GRU/GRC)
- Connection interface with the welcome email box
- Automatic integration of incoming letters (digital and scanned paper)
- User portal for online form management
- Capacity to be extended to a global EDM
Results
Tangible improvement of services and processes
After implementing Efalia Portal, CCPL saw a significant transformation in its administrative processes. The solution simplified the daily management of letters and optimized the processing of requests, while creating a secure and collaborative digital environment that benefits both agents and users.
- Centralization of communications: Interface connected to the welcome email box for optimized management
- Digitization of letters: Unified processing of scanned emails and paper letters
- Improving the follow-up of files: Better service to users thanks to precise monitoring
- Administrative simplification: Significant time savings for agents
- Secure environment: Strengthened compliance and data protection
Key figures
- Partner integration: 6,283 partner files already integrated into the system
- Diversity of services: Management of urban planning forms, mobility grants and various aids
- Savings achieved: Reduced operational costs
Return on investment
- Operational time savings: Expedited processing of requests
- Savings: Reduction in the resources required for administrative processing
- Service improvement: Increased quality of service for users
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