Citizen relationship management software
Your single and digital citizen window that unifies all your channels
Manage all your citizen requests like a messenger
A complete and unified vision of all procedures
Your teams juggle disparate tools, waste time looking for information and struggle to meet legal deadlines. This dispersion generates stress, inefficiency and risks of non-compliance.
→ Our portal unifies everything on an intuitive interface that resembles the messaging system your agents know.
→ Immediate result : complete vision of each citizen, accelerated processing, automatic compliance and optimization of your existing resources.
Distribute tasks and track all the actions of your agents
→ Intelligent multi-channel management - Automatically aggregate physical letters, emails, phone calls and web requests into a single citizen file. Full traceability and instant search.
→ Configurable instruction workflows - Validation circuits adapted to each type of request with allocation by department, automatic reminders and compliance with legal deadlines. Eliminate repetitive tasks.
→ Native integration with your IS - Connectors ready for Berger Levrault, Civil Net, Pastell. API-first architecture that interconnects without major overhauls of your existing environment.
Centralize actions and key documents for your citizens
A citizen experience that makes a difference
→ Unconstrained 24-hour service - No need to adapt your schedules: canteen registration on Sunday evening, request for a civil status certificate since vacation, reporting road problems in real time.
→ Transparent and reassuring follow-up - Each citizen follows the progress of their requests, receives notifications at key stages and has a complete history of their exchanges with your community.
→ Ease of use - Intuitive forms, contextual help, ability to save and resume later. Administration is becoming accessible to everyone, including those who are less comfortable with digital technology.
Use a complete catalog of ready-to-use procedures
→ Essential procedures that can be activated in one click - Civil status (acts, PACS), urban planning (permits, declarations), reports (roads, cleanliness), technical services (reservations, waste), social services (subsidies, PMI).
→ Innovative specialized solutions - Participatory citizen budget, electronic mail management (GEC), user relationship portal (GRU), geolocated reports with photos.
→ Total customization - Adapt each form to your specificities, easily create new procedures via the autonomous administration interface.
Put these procedures in place in 1 month
Discover our complementary solutions
FAQS
Complete catalog covering civil status (acts, PACS), urban planning (permits, declarations), environment (reports, waste), social (aids, PMI), culture/sport (reservations), with the possibility of easily creating your specific procedures.
Less than 3 months with our sectoral templates. Grand Poitiers opened its first steps a few weeks after the start. Progressive approach: first your priority procedures, then extension according to your resources.
Message-like interface that your teams already know - tabs, filters, priorities. Sucy-en-Brie confirms the immediate autonomy of their agents to create new approaches. Minimal training, adoption from day one.
SecNumCloud hosting in France, native RGPD compliance, granular access rights per service, data encryption and complete traceability. API-first architecture with secure connectors to your existing IS. Your data remains under your total control.
Immediate measurable gains: savings in postage, reduction in waiting times at the counter, optimization of human resources. Sucy-en-Brie: “thousands of hours and euros saved”. Grand Poitiers: “significant gains in efficiency and productivity”. Optimization of existing teams rather than recruiting.