Citizen Relationship Management Software
Your single and digital citizen window that unifies all your channels
Manage all your citizen requests like a messenger
A complete and unified vision of all procedures
Your teams juggle disparate tools, waste time looking for information and struggle to meet legal deadlines. This dispersion generates stress, inefficiency and risks of non-compliance.
→ Our portal unifies everything On an intuitive interface that allows the messaging system your agents to know.
→ Immediate result : complete vision of each citizen, accelerated processing, automatic compliance and optimization of your existing resources.
Distribute Tasks and Track All the Actions of Your Agents
→ Intelligent multi-channel management - Automatically aggregate physical letters, emails, phone calls and web requests into a single citizen file. Full traceability and instant search.
→ Configurable instruction workflows - Validation circuits adapted to each type of request with allocation by department, automatic reminders and compliance with legal deadlines. Eliminate repetitive tasks.
→ Native integration with your IS - Connectors ready for Berger Levrault, Civil Net, Pastell API-first architecture that interconnects without major overhauls of your existing environment.
Centralize actions and key documents for your citizens
A citizen experience that makes a difference
→ Unconstrained 24-hour service - No need to adapt your schedules: canteen registration on Sunday evening, request for a civil status certificate since vacation, reporting road problems in real time.
→ Transparent and reassuring follow-up - Each citizen follows the progress of their requests, receives notifications at key stages and has a complete history of their exchanges with your community.
→ Ease of use - Intuitive forms, contextual help, ability to save and resume later. Administration is becoming accessible to everyone, including those who are less comfortable with digital technology.
Use a complete catalog of ready-to-use procedures
→ Essential procedures that can be activated in one click - Civil status (acts, PACS), urban planning (permits, declarations), reports (roads, cleanliness), technical services (reservations, waste), social services (subsidies, PMI).
→ Innovative specialized solutions - Participatory citizen budget, electronic mail management (GEC), user relationship portal (GRU), geolocated reports with photos.
→ Total customization - Adapt each form to your specificities, easily create new procedures via the autonomous administration interface.
Put these procedures in place in 1 month
Civil status, citizenship
Family
Urbanism, Highways
Discover our complementary solutions
FAQ
Which services are immediately available to our citizens?
A comprehensive catalogue covering civil status (certificates, civil partnerships), urban planning (permits, declarations), the environment (reports, waste), social services (benefits, maternal and child welfare), culture/sport (bookings), with the ability to easily create your own specific procedures.
How long does it take to put the portal into production?
Less than 3 months with our sector templates. Grand Poitiers opened its first procedures a few weeks after the start. A progressive approach: first your priority procedures, then extension according to your resources.
Will our staff easily adapt to this new tool?
An email-style interface that your teams already know — inboxes, filters, priorities. Sucy-en-Brie confirms the immediate autonomy of their staff in creating new procedures. Minimal training, adoption from day one.
How does our portal solution guarantee the security of our citizens' data?
SecNumCloud hosting in France, native GDPR compliance, granular access rights by department, data encryption and full traceability. API-first architecture with secure connectors to your existing IT system. Your data remains entirely under your control.
What return on investment can we realistically expect?
Immediate, measurable gains: postage savings, reduced front-desk waiting times, optimized human resources. Sucy-en-Brie: "thousands of hours and euros saved". Grand Poitiers: "significant gains in efficiency and productivity".