User portal

User relationship management software

Offer a one-stop shop to your users and simplify the follow-up of procedures. Centralize all channels, automate processing and improve the performance of your services.

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screenshot of efalia software portal for managing primary user relations

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Transform your user relationship. All Your Requests Grouped and Traced

Unify all your user interaction channels

Unique interface that centralizes physical letters, emails, telephone calls and web requests with complete traceability

Automate the assignment and follow-up of requests

Configurable workflows with automatic distribution by service and legal deadline alerts

Measure your instructional performance

Real-time indicators of processing times, workload and compliance with regulatory obligations

Integrate without major overhauls of your IS

Native connectors for your existing business tools (SIRH, ERP, initialers) via API-first architecture

A one-stop digital window for your users

The GRU Efalia Portal streamlines the relationship between your administration and your users. All requests are centralized, traced and monitored in a collaborative back office, offering a 360° vision of the files. You improve your response times, secure your processes and offer a modern and reliable experience to your users.

UNIFY

Bring All Your Demand Channels Together

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User Relationship Management (GRU) encompasses all interactions with the users of your services: citizens, businesses, associations, other administrations, agents of public bodies. Unlike the GRC focused on the “living citizen”, the GRU optimizes the processing of all administrative requests regardless of their origin. Don't lose any more requests: the GRU Portal automatically collects all requests, regardless of the channel used.

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→ Multi-channel collection
Mail, email, telephone, forms or online filings: everything is integrated into the back office.

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→ Single user record
Each user has a complete sheet containing all of his procedures.

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→ Collaborative back office
All business departments access information in real time, reducing errors and duplicates.

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screenshot of efalia software gru portal tracking procedures blue background

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CONNECT

Effective Treatment and Informed Users

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The GRU Portal underlines the processing of requests and improves internal and external monitoring.

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→ Workflow validation
Requests follow a clear circuit, with the possibility of multi-level comments and validation.

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→ Real-time citizen monitoring
The user can consult the progress of his file via his dedicated space or by notification.

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→ Response base and mailing
Agents have ready-to-use templates to respond quickly and reliably.

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COMPLIANT

Reliable, traced and compliant procedures

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Each action is traced and secured to offer reliable management, in accordance with regulatory obligations.

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→ Time-stamped history
Each processing step is recorded, guaranteeing complete and enforceable follow-up.

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→ Integration with existing systems
Connection to your electronic signature, GED and business information system for smooth instruction.

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→ Multi-context and fine authorizations
Manage multiple portals from the same back office with granular access control.

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→ Universal accessibility

RGAA score 81% for complete inclusion, in accordance with legal requirements for digital accessibility of the public service.

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The Efalia solution allowed us to save time for our various agents and also represents a significant saving for the organization. In addition, it makes it possible to improve and simplify the processing and follow-up of files for a better service to our users, all in a reliable and secure environment that promotes compliance and collaboration.