User relationship management software
Transform your user relationship. All Your Requests Grouped and Traced
A one-stop digital window for your users
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Bring All Your Demand Channels Together
User Relationship Management (GRU) encompasses all interactions with the users of your services: citizens, businesses, associations, other administrations, agents of public bodies. Unlike the GRC focused on the “living citizen”, the GRU optimizes the processing of all administrative requests regardless of their origin. Don't lose any more requests: the GRU Portal automatically collects all requests, regardless of the channel used.
→ Multi-channel collection
Mail, email, telephone, forms or online filings: everything is integrated into the back office.
→ Single user record
Each user has a complete sheet containing all of his procedures.
→ Collaborative back office
All business departments access information in real time, reducing errors and duplicates.
Effective Treatment and Informed Users
The GRU Portal underlines the processing of requests and improves internal and external monitoring.
→ Workflow validation
Requests follow a clear circuit, with the possibility of multi-level comments and validation.
→ Real-time citizen monitoring
The user can consult the progress of his file via his dedicated space or by notification.
→ Response base and mailing
Agents have ready-to-use templates to respond quickly and reliably.
Reliable, traced and compliant procedures
Each action is traced and secured to offer reliable management, in accordance with regulatory obligations.
→ Time-stamped history
Each processing step is recorded, guaranteeing complete and enforceable follow-up.
→ Integration with existing systems
Connection to your electronic signature, GED and business information system for smooth instruction.
→ Multi-context and fine authorizations
Manage multiple portals from the same back office with granular access control.
→ Universal accessibility
RGAA score 81% for complete inclusion, in accordance with legal requirements for digital accessibility of the public service.
What procedures should be put in place with a GRU portal?
Pour vos agents
For your users
In all areas
Discover our complementary solutions
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FAQ
How are documents collected via the GRU portal stored and managed?
The GRU portal natively stores all documents with integrated search. To go further, you can connect Efalia Doc (our EDM), which enriches documents with structured metadata and makes multi-criteria search easier.
How long does it take to put the portal into production?
Less than 3 months with our sector templates. The DSAC opened its first online services a few weeks after the start. We proceed in stages: first your priority procedures, then progressive extension according to your resources.
Will our staff easily adapt to this new tool?
Absolutely. The interface resembles an email client your teams already know — inboxes, filters, priorities. Our clients confirm the immediate autonomy of their staff. Minimal training, fast adoption, benefits from day one.
How does the solution guarantee the security of our users' data?
SecNumCloud hosting in France, native GDPR compliance, ANSSI certification, granular access rights by department, data encryption and full traceability. Your data remains entirely under your control.
How can we meet our regulatory obligations with this solution?
Efalia Portal GRU natively incorporates your constraints: automatic SVE deadlines, 81% RGAA accessibility, full traceability for audits, compliant archiving. Our clients meet all their legal obligations through our solution.