User relationship management software
Transform your user relationship. All your requests grouped and traced
A one-stop digital window for your users
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Bring all your demand channels together
User Relationship Management (GRU) encompasses all interactions with the users of your services: citizens, businesses, associations, other administrations, agents of public bodies. Unlike the GRC focused on the “living citizen”, the GRU optimizes the processing of all administrative requests regardless of their origin. Don't lose any more requests: the GRU Portal automatically collects all requests, regardless of the channel used.
→ Multi-channel collection
Mail, email, telephone, forms or online filings: everything is integrated into the back office.
→ Single user record
Each user has a complete sheet containing all of his procedures.
→ Collaborative back office
All business departments access information in real time, reducing errors and duplicates.
Effective treatment and informed users
The GRU Portal facilitates the processing of requests and improves internal and external monitoring.
→ Validation workflow
Requests follow a clear circuit, with the possibility of multi-level comments and validation.
→ Real-time citizen monitoring
The user can consult the progress of his file via his dedicated space or by notification.
→ Response base and mailing
Agents have ready-to-use templates to respond quickly and consistently.
Reliable, traced and compliant procedures
Each action is traced and secured to offer reliable management, in accordance with regulatory obligations.
→ Time-stamped history
Each processing step is recorded, guaranteeing complete and enforceable follow-up.
→ Integration with existing systems
Connection to your electronic signature, GED and business information system for smooth instruction.
→ Multi-context and fine authorizations
Manage multiple portals from the same back office with granular access control.
→ Universal accessibility
RGAA score 81% for complete inclusion, in accordance with legal requirements for digital accessibility of the public service.
What procedures should be put in place with a GRU portal?
Discover our complementary solutions
FAQS
The GRU portal natively stores all documents with integrated search. To go further, you can connect Efalia Doc (our EDM) which enriches documents with structured metadata and facilitates multi-criteria research.
Less than 3 months with our sectoral templates. The DSAC opened its first teleservices a few weeks after the start. We proceed in stages: first your priority procedures, then gradual extension according to your available resources.
Absolutely. The interface is like a messaging system that your teams are already familiar with - tabs, filters, priorities. Our customers confirm the immediate autonomy of their agents. Minimal training, rapid adoption, benefits from day one.
SecNumCloud hosting in France, native RGPD compliance, ANSSI certification, granular access rights per service, data encryption and complete traceability. API-first architecture with secure connectors. Your data remains under your total control.
Efalia Portal GRU natively integrates your constraints: automatic SVE deadlines, 81% RGAA accessibility, complete traceability for audits, compliant archiving. Our customers comply with all their legal obligations via our solution