Online trading portal software
Your supplier, customer, HR, citizen portal... at the height of your ambitions
Simplify the provision and collection of information and turn every interaction into a collaborative opportunity, without technical complexity.
Portal
-75%
of support costs
+88%
User satisfaction
-30%
administrative burden
An easy to learn and personalized interface
Adapt the portal to your image, or personalize it per interlocutor
Add your actions to the tool or link external approaches
Invite your users, connect your directories or open the creation of an account
Share, retrieve documents, and sign online
connect the portal to all your transversal or business applications
BENEFITS
One-stop shop
Efalia Portal offers an intuitive and adapted client interface regardless of the customer's digital maturity. Requests are then processed and followed up directly on the application.
Centralized procedures
You link or add all the processes you want to manage via the portal, for your customers, suppliers, beneficiaries, users, citizens, employees, employees, agents...
360° history
You can find all the exchanges made, the portal centralizes the history of exchanges by email, telephone, or other business application to allow you to have a global view of all your history.
Ultra personalized interface
The portal is in your colors, but you can go further by customizing the portal according to the interlocutor. For example, you can have a personalized portal by supplier, customer or partner...
The portal that can (almost) do everything
Customize the portal, its information, its procedures and its visuals to satisfy your users, whether internal or external.
Customer/supplier portal
Offer your customers or suppliers a secure and personalized space to consult, transmit or complete the necessary documents. Automate exchanges, improve traceability and reduce processing times.
- Invoices, purchase orders and contract documents
- Responses to tenders or application files
- Legal supporting documents (KBIS, insurance, URSSAF certificates...)
- Documents to be signed or validated (contracts, amendments)
Collaborator portal
Give your employees simple, secure and centralized access to all their HR documents. Facilitate exchanges with HR teams, improve transparency and automate shipments.
- Employment contracts, amendments and certificates
- Pay slips, tax receipts or certificates
- HR requests: teleworking, specific leave, part-time
- HR notifications and information documents Documents to be completed or signed directly online
GRU/GRC portal
Offer your users a single point of entry to access their documents, follow their procedures and send the necessary documents. Streamline exchanges, reduce processing times and improve the quality of service.
- Online forms: registration, complaint, update
- Acknowledgements of receipt, proof of entitlements or certificates
- Requests for grants, social benefits or housing
- Supporting documents to file (CNI, tax notice, RIB...)
- Monitoring the status of an application
efal.ia
Add a AI chatbot in your portal, to respond and help your users on an ongoing basis.
+80% user satisfaction
Chatbots doped with generative AI or a structured documentary database (e.g. EDM + RAG) obtain satisfaction rates > 80%, as soon as they understand the context well. We integrate chatbots from our partner Wikit, the best AI chatbots on the market.
The Efalia solution allowed us to save time for our various agents and also represents a significant saving for the organization. In addition, it makes it possible to improve and simplify the processing and follow-up of files for a better service to our users, all in a reliable and secure environment that promotes compliance and collaboration.
Lola GAUDEFROY
Secretary General Community of Communes of Portes du Luxembourg
*double word count for users
document management
1. Think carefully about the architecture of the information system
You need to precisely understand your functional needs in order to integrate the right tools in the right places... We can put all the connections in the world, which will guarantee the success of your documentary platform and the user journey!
2. Connect tools and remove duplicate interfaces
100% integrated, invisible!
Manage our services directly from your business applications.
The document engine works in the background while your users maintain their work habits.
Integrated but accessible
Combine the best of both worlds: access your documents from our intuitive interface while allowing seamless interactions with your business applications.
Autonomous access
Use our interface as the main entry point to your document management, while maintaining the ability to connect to your other applications.
3. Call on passionate experts who will be able to guide you
Work with a company whose mission is
Reinventing collaboration
around information
trusted
Whether through our teams or through our certified, hand-picked integrators, we will do everything to ensure that your project can transform the way you work.
Find a certified integrator >
