Sector >
departmental councils
The documentary platform at the service of the department's missions
Organize and automate all your social, administrative and legal documents, from MDPH files to RSA and APA certificates.
Help you to operate at the heart of sensitive subjects: social assistance, disability, integration, education, development...
Requests are numerous, processes varied, and regulatory obligations are strict: each decision or approach generates documents and exchanges with users, partners and internal services.
Without a centralized and automated system, coordination becomes time-consuming, errors more frequent and traceability fragile.
Efalia documentary platform, 42 years of experience and collaboration with departments
Efalia supports departmental authorities in the structuring and digitization of all their documentary activities. From the constitution of social files to HR management, including user relationships and regulatory exchanges.
+19 200
Requests processed
+5
Fields of application
100%
total digital transformation
We then felt the need to store in a structured way all documents related to social assistance (i.e. 160,000 documents stored to date) and managed within our business software. However, we did not want to set up a different EDM for each application but a unique solution capable of meeting all of our dematerialization needs.
Philippe Gras
Head of the “Methods and Projects” Department within the DSI
Our solutions designed for departmental councils
EDM Social Action | 360° transversal vision of your beneficiaries
The EDM Social Action centralizes and secures all of your social files.
All the documents and information of the beneficiaries are accessible in a few clicks, with complete traceability and respect for confidentiality.
Your teams gain in responsiveness and fluidity to offer quality follow-up to each user.
Discover the ECM Social Action >
All the documents and information of the beneficiaries are accessible in a few clicks, with complete traceability and respect for confidentiality.
Your teams gain in responsiveness and fluidity to offer quality follow-up to each user.
Beneficiary portal | Streamline your exchanges and follow-up
The Beneficiary Portal simplifies the relationship between your social services and users.
Beneficiaries can access their procedures and documents at any time, while your teams follow up on each request in real time.
You offer a more responsive, transparent and secure service for each life path.
Discover the beneficiary portal >
Beneficiaries can access their procedures and documents at any time, while your teams follow up on each request in real time.
You offer a more responsive, transparent and secure service for each life path.
For more than 42 years, we have been supporting Departmental Councils.
Experts and enthusiasts, we cover all your needs: GED Social Action, transversal EDM, Electronic Mail Management, User and supplier portals, CRM and process automation... and we have developed a large number of connectors to create with you ever more fluid and effective solutions... and we have developed a large number of connectors to create with you ever more fluid and effective solutions.
The success of a project
It passes By what by whom?
Integrations
Our software is API first, so you can connect them easily with your ecosystem or we can develop it ^_^
Accompaniment
Start with a pilot on a service, prepare for change management, train your teams... Our project managers are there to help you!
NEWS
The latest news from Efalia
Text Link
September 10, 2025
September 4, 2025
State of South Dakota (Department of Social Services) Expands Efalia ECM utilization
Read the articleText Link
September 10, 2025
September 2, 2025
Efalia ECM & Black Hills Electric Co-op : Over 12,000 Records to Store
Read the articleText Link
September 10, 2025
September 1, 2025
Lincoln County, South Dakota : A successful document management transformation with Efalia ECM
Read the article