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Increasing demand flow, limited resources... How can CIOs optimize their operations? BPM offers a structured solution to transform constraints into opportunities. A practical guide to launching and succeeding with your first process automation project.

Black Hills Electric Cooperative, serving 7,300 customers across 2,380 miles of power lines in South Dakota since 1946, implemented Efalia ECM with Active Data Systems to manage records for over 12,000 current and past members. The solution digitized a pickup truck's worth of documents onto 1.5 DVDs, eliminated the need for a $6,000 printer replacement, and freed up garage-sized storage space while integrating with their mainframe system.

From Factur-X to APIs to PDPs: discover all the technical, regulatory and functional terms of electronic invoicing. The essential reference guide to master the vocabulary of your digital accounting transformation.

Poorly managed non-conformities, customer complaints, exploding costs... Learn how to structure an effective process for handling quality incidents. Turn your incidents into opportunities for continuous improvement.

Centralize, trace and improve: the GRU allows communities to streamline the citizen journey while optimizing the efficiency of internal services. A redesigned relationship for a more efficient public service.