How Sucy-en-Brie facilitated exchanges with its 27,000 inhabitants

Sucy-en-Brie optimizes its citizen relationship with Efalia Portal

The city of Sucy-en-Brie has deployed the Efalia Portal solution to dematerialize all of its administrative procedures and modernise its relationship with users. This digital transformation has made it possible to create a true digital one-stop shop, offering citizens 24-hour access to 90 online procedures.

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Challenge

Sucy-en-Brie wanted to modernise its relationship with citizens by reducing the constraints associated with traditional administrative procedures.

• Reducing waiting times at the counter for citizens

• Decrease the necessary physical travel

• Optimize operating costs (postage, paper processing)

• Offer better accessibility to public services

• Gain autonomy to enrich the service offer

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Solution

The user portal Efalia Portal, put in place after an in-depth analysis of the needs of residents and municipal services, made it possible to put more than 20 procedures online. Thanks to an intuitive and accessible interface, citizens now benefit from simplified access to city services.

For example, parents enroll their children in recreation centers in a few clicks.

Every month, around 1,800 invoices are generated, which citizens can easily pay online via the portal.

The adoption of this portal by citizens has considerably improved user satisfaction.

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Efalia Portal - GRU (User Relationship Management)

• Catalogue of 90 pre-configured sectoral approaches

• Intuitive interface for creating new forms

• Citizen portal accessible 24 hours a day

• Real-time request tracking system

• Multi-channel architecture

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Results

The adoption of the Single Window for User Relations (GRU) by municipal officials has allowed significant improvements in terms of traceability and efficiency. This system offers the possibility of retrieving files at any time, thus ensuring continuity of service for the user, even in the event of leave or absence of agents. In addition, thanks to the integration between the accounting department and Efalia Portal, invoices are constantly up to date, automatically classified and managed. Communication, both with users and between the various services, is fluid and transparent.

• Complete digital transformation: 90 fully dematerialized administrative procedures covering all municipal services

• Operational autonomy: Municipal teams create and manage new approaches

• Ongoing service: Access to services 24 hours a day for citizens

• Savings: significant operating costs

• Improving the user experience: Elimination of travel and schedule constraints

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