OCSO DIOT optimizes document management with Efalia Doc

OCSO DIOT has implemented Efalia's EDM solution to digitize its documentary processes and meet the traceability challenges associated with a large volume of documents. This digital transformation project has made it possible to optimize the processing of more than 3,000 documents per week while improving team performance and customer satisfaction.

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Challenge

A period of significant turnover revealed a major problem in the classification of documents and customer files, impacting traceability, efficiency and performance. Since OCSO DIOT was fully delegated to manage 85% of its activities, the volume of documents to be processed was considerable.

• Issues of filing and traceability of customer documents

• Very large volume of documents to be managed on a daily basis

• Need to maintain customer support capacity despite team changes

• Need to improve operational performance

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Solution

OCSO DIOT selected Efalia's EDM solution following a call for tenders at the end of 2018. An internal working group was created to define a global ranking plan covering all of the company's business processes.

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Efalia Doc

• Complete EDM solution with automatic capture and indexing

• Personalized ranking plan according to business processes

• Virtual storage bins for managers

• Connectors developed for integration with the customer site

• Dedicated service with scanning room and team of female operators

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Results

Successful digital transformation with significant operational gains

OCSO DIOT has considerably improved its operational performance thanks to dematerialization. The solution now makes it possible to efficiently process a large volume of documents while maintaining business continuity, even remotely. Teams benefit from better traceability and customers from optimized service.

• Optimized scanning : Over 3,000 documents scanned and indexed every week

• Performance gain: Asignificant improvement in file processing times

• Strengthened traceability : Complete follow-up of documents and customer files

• Business continuity: Access to files even when working from home via virtual banners

• System integration: Connectors developed for the customer site

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