MUTEX optimizes its business processes with Efalia BPM

MUTEX automates its business processes with Efalia BPM

MUTEX deployed Efalia's BPM solution to automate its critical business processes and improve the services provided to mutual insurance companies. After a successful pilot phase of one year, the insurer acquired a site license to extend automation to all of its high added value processes. This digital transformation has allowed better traceability, increased reactivity and the security of risky processes.

‍

Challenge

MUTEX wanted to have a BPM tool for processes where the workflow provided added value for customer service. The company was looking for a solution to optimize processes that met specific criteria of profitability and business impact.

• Automate business processes that serve customers directly

• Treat recurring processes with a large volume

• Improve responsiveness and regulatory compliance

• Secure risky processes and ensure traceability

‍

Solution

After a comparative study, MUTEX selected Efalia's BPM solution for its functional coverage and Efalia's expertise in automating business processes. The pilot focused on three strategic business processes.

‍

Efalia Process

• Graphical tool for modeling complex processes

• Process orchestration engine and business rules

• Automated forms and deadline checks

• Connectors on the information system without specific development

‍

Results

The pilot proved successful and MUTEX decided to deploy the three pilot processes in production while acquiring a site license for Efalia's BPM solution. Users confirmed the relevance of the solution for their daily work with better file monitoring, complete traceability and optimized reactivity. Management sees it as an effective way to secure risky processes and ensure regulatory compliance. After a successful transfer of skills, MUTEX is now autonomous in the implementation of new processes.

• Daily allowance management: Complete automation of the service process

• Termination of collective contracts: Optimized and secure workflow

• Health support management: Improving customer responsiveness

• Deployment in production: All pilot processes validated and implemented

• Operational autonomy: Successful transfer of skills to MUTEX teams

‍

Return on investment

• Better follow-up of cases: Complete visibility on progress

• Reinforced traceability: Complete history of actions and decisions

• Optimized reactivity: Reduced processing times

• Regulatory compliance: Securing risky processes

‍