MDPH du Nord optimizes the management of user files with Efalia Doc

MDPH du Nord has implemented the Efalia Doc EDM solution to dematerialize its user files and modernize its processing processes. This digital transformation has made it possible to reduce processing times, improve the quality of service and optimize the working conditions of the teams.

Challenge

MDPH du Nord was facing several major challenges in managing its user files:

• Excessive file processing time due to manual document searches

• Saturated physical storage with 2.4 linear km of paper files

• Difficulties in accessing information for dispersed teams

• Working conditions deteriorated by handling large volumes of paper

• Slow transmission of information to partners and users

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Solution

Efalia Doc was deployed to meet the specific dematerialization needs of the North's MDPH. This EDM solution takes care of the digitization, indexing and archiving of user files, while facilitating their consultation and transmission.

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Efalia Doc

• User records digitization system

• Automatic indexing and smart filing

• Quick search and consultation interface

• Validation and transmission workflow

• Securing access to sensitive documents

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Results

Complete digital transformation of document processes

The implementation of Efalia Doc allowed MDPH du Nord to completely modernise its document management. Teams now benefit from instant access to files, simplified research and rapid transmission of information to partners and users.

• Reduction in treatment time: Easy search and instant access to documents

• Quality improvement: Permanent availability of information and secure access

• Storage Optimization: Elimination of bottlenecks in the classroom

• Modernization of professions: Evolution of work processes and the elimination of manual tasks

• Organizational flexibility: New ways of organization made possible by dematerialization

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Key figures

• Volume processed: 320 folders per day with an average of 18 sheets

• Space saving: Elimination of 2.4 linear km of paper storage

• Accessibility: Documents available anytime and anywhere

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Return on investment

• Productivity: Significant reduction in research and treatment times

• Working conditions: Eliminating file stack manipulations

• Scalability: Ability to adapt to new ways of organization

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