LCIE Bureau Veritas optimizes its document management with Efalia ECM

LCIE Bureau Veritas, an electrical testing and certification laboratory located on 6 sites in France and abroad, has deployed Efalia ECM to centralize the management of its critical document flows. This solution made it possible to digitize and automate all documentary processes, from collection to customer distribution, while improving collaboration between teams and the traceability of files.

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Challenge

The management and monitoring of LCIE Bureau Veritas services involved the collection, production and exchange of a large number of documents critical to the activity. The concept of “document” represented a highly strategic issue, being at the heart of the company's business processes.

• Lack of global vision on the progress of customer business

• Files made up of dispersed multi-flow documents (paper, office automation, email, business software)

• Windows documentary filing unsuited to collaborative work

• Difficulties in sharing and distributing documents between collaborators

• Limited communication with customers on the status of orders

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Solution

LCIE Bureau Veritas chose to deploy Efalia ECM to respond to its complex document management problem, covering the entire life cycle of business documents.

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Efalia ECM

• Centralized document management platform

• Automated document circulation workflow

• Rights system and documentary versions

• Multi-site collaborative interface

• Secure archiving of documents

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Results

Centralization and complete digitization of document flows

LCIE Bureau Veritas has transformed its document management by replacing paper-based processes with a centralized digital solution. All documents related to customer business are now accessible via a single platform, allowing better traceability and collaboration between teams spread over the various sites.

• Dematerialization: Replacing paper documents and eliminating multiple copies

• Centralization: Streamlined filing of all customer documents

• Standardization: Process automation via circulation workflow

• Security: Secure archiving and access rights management

• Collaboration: Improvement of documentary sharing between collaborators

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Key figures

• Functional coverage: Complete management of the document cycle

• Multi-site deployment: Solution deployed on all French sites

• Automated processes: Workflow from customer request to billing

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Return on investment

• Productivity gains: Improving collaboration and documentary research

• Quality improvement: Versioning and traceability of documents

• Customer satisfaction: Better communication on the progress of orders

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