Civil aviation: the DSAC takes off towards digital with Efalia Portal

The DSAC optimizes the processing of aircrew files with Efalia GRU

The DSAC trusted Efalia to optimize and modernise the processing of files relating to flight crews. Thanks to the GRU (User Relationship Management) solution, the DSAC was able to dematerialize the forms related to the issuance of European non-professional pilot licenses and make its teams autonomous in the creation of new forms. This digital transformation has made it possible to streamline exchanges with users and to significantly improve the efficiency of internal processes.

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Challenge

In 2019, the DSAC internally defined ways to improve and modernize the processing of aircrew files. The main challenges were:

• Modernize existing IT tools with specific and achievable objectives

• Dematerialize all forms for license and qualification applications

• Implement a service portal dedicated to flight crews

• Offer users easy access to business information and procedures concerning them

• Automate processes to increase efficiency

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Solution

Efalia deployed its User Relationship Management (GRU) solution to meet the specific needs of the DSAC in terms of digital transformation.

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Efalia Portal

• Online application portal for users (pilots)

• Application for managing and processing requests for agents

• Integrated electronic initiator

• Validation circuits with email notifications

• Electronic signature system

• Creation of a chatbot

• Digitization of files

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Results

Thanks to Efalia's GRU solution, the DSAC has completely transformed its aircrew file management process. The now fully digital system has made it possible to eliminate paper forms, significantly reduce processing times and offer complete traceability of requests. Users now benefit from an intuitive interface and real-time access to the status of their cases in real time, while agents have powerful tools to effectively manage workflows.

• Complete dematerialization : Digital transformation of all license forms

• Service portal : Provision of a space dedicated to flight crews

• More autonomy: Ability for teams to create new forms without external support

• Automated processes : Optimized validation circuits with email notifications

• Accelerated processing : Reduction of processing times thanks to electronic signatures

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Key figures

• Functional coverage : Full lifecycle management of license applications

• Deployment time : Successful pilot phase & national extension

• Operational performance : Significant gain in efficiency in processing files

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Return on investment

• Productivity gains : Significant reduction in request processing time

• User satisfaction : Improving the experience of aircrew

• Organizational flexibility : Easier adaptation to regulatory changes

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