MMPH Martinique: when GED Efalia revolutionizes island social assistance

The Collectivity of Martinique is transforming its Social Action with the GED Efalia

To improve its functioning and the service provided to citizens, the Territorial Collectivity of Martinique has set up a transversal digital project within its Solidarity Department. The Martinique House for Persons with Disabilities (MMPH) and the Department of Autonomy now use the Efalia Doc EDM, perfectly integrated with the SOLIS business software and the Arche system.
This digital transformation has made it possible to streamline the processing of cases, to improve the monitoring of beneficiaries and to strengthen the transparency of administrative procedures.

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Challenge

The Territorial Collectivity of Martinique was facing several challenges in the management of its social assistance services:

• Difficulty in effectively processing the numerous applications for social assistance

• Lack of transversality between the various services (MMPH, Department of Autonomy)

• Redundancy of documents requested from beneficiaries for various procedures

• Long processing times for files and for seeking information

• Physical file storage issues and paper retention risks

• Lack of transparency in the follow-up of cases for agents and beneficiaries

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Solution

To meet these challenges, the Territorial Collectivity of Martinique has chosen to deploy the EDM Efalia Doc.

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Efalia Doc (GED)

• Electronic Document Management Solution adapted to the needs of the administration

• Full integration with SOLIS and Arche business software

• Automatic file scanning and filing system

• Intuitive interface for agents allowing quick search of documents

• Transversal vision of beneficiary cases between the various services

• Full agent training by the Efalia team

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Results

Concrete benefits for agents and users

The implementation of EDM Efalia has radically transformed the daily life of agents of the Territorial Collectivity of Martinique and improved the experience of beneficiaries of social assistance. The tool has become indispensable for the constitution of files and their investigation, as Line-Claude Césaire testifies: “Today, MMPH uses the Efalia EDM every day. It's really the tool that has become indispensable for everything they do.” The systematic digitization of documents and their indexing allow instant access to information, while the transversal vision between departments has “broken the traditional administrative silos”. Beneficiaries are no longer required to provide the same documents several times for different applications for aid, which facilitates their procedures and speeds up the processing of their files. This increased transparency and operational fluidity have considerably improved the quality of the public service provided.

• Full digitization: Dematerialization and automatic filing of files

• Significant time savings: Instant search for documents and information

• Transversal vision: Sharing data between the various services of the community

• Administrative simplification: Eliminating redundant document requests

• Optimized follow-up: Complete traceability of actions and the progress of cases

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Key Information

• Secure storage: Reliable storage of sensitive administrative documents

• Permanent availability: Access to files from all service points

• Physical decongestion: Freeing up paper storage spaces

• Increased efficiency: Reduction of administrative processing times

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Return on investment

• Service improvement: Faster and transparent processing of aid applications

• More Productivity: Reduced time spent on administrative tasks

• Better Collaboration: Better coordination between community services

• User satisfaction: Simplification of procedures for beneficiaries

• Environmental impact: Significant reduction in paper consumption