The electronic signature is exploding, teleworking is becoming widespread, but are your processes really dematerialized? Between partial solutions and complete transformation, there is a world of difference.
Electronic signatures are not everything
Have you adopted the electronic signature? It's a good start, but ask yourself the right questions. Once your documents are signed, Where are they stored ? The upfront validation process has it been secured? Is your approval process still manual?
Transforming a Word form into a PDF does not constitute dematerialization. Tracking your processes in Excel does not create a digitized workflow. Reproducing what already exists digitally means maintaining the same weaknesses without creating added value.
The real question to ask
Are you simply dematerializing to allow remote access, made necessary by teleworking? Or are you looking to fundamentally improve how you operate? Difference determines your success.
The revelations of the health crisis
The pandemic has exposed organizational weaknesses to the open: failed governance, non-existent collaborative management, inadequate customer relationships. These changes are sustainable and redefine the expectations of your partners, customers and employees.
How can you continue to innovate in your product and service offering in the face of these new requirements? The answer lies in a comprehensive approach to transformation.
Reinvent rather than replicate
The time has come to rethink some processes, or even create new ones. Current technologies are mature enough to support this transformation, but beware of pitfalls.
Digitizing your organization requires methodology before even choosing your tools. Digital transformation consists in creating value by re-examining your business model in a context that has become digital.
The three transformation axes to master
✅ Your customer relationship and your business model.
How do your digital processes improve the customer experience? What new services can you offer? How do you optimize your profitability?
✅ Your internal organization.
Are your teams becoming more autonomous and efficient? Is information flowing better? Are decisions being made more quickly?
✅ Your external partners.
Suppliers, service providers, administrations: how do you streamline these relationships? What shared gains are you creating?
Starting from where you really are
Each company starts this transformation with its own specificities. Your digital maturity, your sectoral constraints, your corporate culture: all factors that determine your strategy.
Before you get started, you need to understand where you are starting. What processes create the most value? Which generate the most friction? Where do your business priorities lie?
The BPM approach as an accelerator
A business process management solution (BPM) orchestrated with efficient document management transforms your approach. Instead of undergoing your processes, you control them. Instead of looking for your documents, you get instant access to them.
This transformation is accompanied by measurable gains : reduction of processing times, improvement of quality, reduction of errors, better traceability. Your teams focus on value-added tasks rather than administrative tasks.
Concretely, where do you start?
Successful digital transformation starts with a clear vision of your business goals. What results do you expect? In what timeframe? With what resources?
The pragmatic approach consists in identifying a few critical processes, model them, then optimize them before automating them. This method avoids the pitfalls of digitalization at all costs and guarantees a quick return on investment.
Your organization deserves better than cosmetic dematerialization. It deserves a transformation that makes it more agile, more effective and better equipped to face future challenges.
