Your customers expect more, your costs are rising, your teams are working in silos. Process management transforms these challenges into opportunities to create value. Discover how to manage your business differently.
Why rethink your management approach?
Meeting the requirements of your customers, partners and investors requires management that is as close as possible to your operations. You must identify your sources of value creation and eliminate what does not provide value. Management by process then becomes a major driver for improving your performance.
This approach consists in managing your business by focusing it on the customer rather than your internal structures. The objective? Improve your overall performance through a permanent quest to optimize your processes.
What is a value-creating process?
According to the ISO 9001 standard, a process brings together all the activities carried out with your resources (personnel, equipment, procedures, information) to obtain a measurable result expected by a customer.
But this technical definition masks the point: a process turns resources into results by creating value. Each activity is justified only in the value perceived by your customers. Without this added value, your process becomes a cost center.
The foundations of process management
Mapping to understand
Implementation starts with the precise identification of your processes. This map gives you an overview of your activities and reveals their interconnections. You often discover duplicates, bottlenecks, or breaks in your flows.
Identifying the purposes of each process and the interface contracts between them structures your approach. La OSSAD methodology, for example, facilitates this modeling by offering a common language to all your employees.
Measuring to progress
This mapping becomes the basis of your performance measurement and monitoring system. The objective? Orient all your actions towards the satisfaction of your internal and external customers. Identify and then resolve anomalies to reduce your costs, processing times and consumed resources.
BPM as a transformation accelerator
A Business Process Management solution responds concretely to these management challenges through processes. These systems transform your approach by allowing multiple simultaneous actions.
They apply your strategy through clearly identified and automated processes. Your vision becomes operational reality.
They break the silos by making your various applications (CRM, ERP, EDM, databases) and users collaborate within transversal processes.
They streamline your exchanges with customers, suppliers and partners by creating common interfaces and shared workflows.
They reduce informational noise by replacing lost emails with structured and traceable circuits.
They orchestrate your processes in the form of workflows to make your organization more efficient and agile.
Profits measurable immediately
Reduced processing times
Your costs decrease and customer satisfaction improves by eliminating information loss, input errors, and delays. Information is getting to the right person at the right time. Alerts, exceptions and delegations are managed automatically. Task deadlines become visible and controllable.
Reducing operational risks
Automating information processing secures your processes. The mapped process becomes the applied process, with no deviation. The complete traceability of all tasks, including the electronic signature, protects you in case of control or litigation.
Overcoming cultural resistance
The development of process-based management remains timid in French companies. Our culture often combines performance measurement with punishment, unlike the Anglo-Saxon model where measuring means making progress.
Assuming unfavorable results, questioning ourselves and mastering continuous improvement require a change in mindset. Fortunately, this evolution is accelerating with the increasing deployment of process-centric BPM systems.
Your transformation starts now
The transition to process management is no longer a leap into the unknown. The technologies are mature, the methodologies are proven, and the benefits are demonstrated in many organizations.
This transformation repositions your teams on value-added tasks rather than on time-consuming administrative activities. It improves your agility in the face of market changes and reinforces your competitiveness.
Your organization deserves management that meets its ambitions. Process management gives you the keys to this sustainable performance.
