The Territorial Collectivity of Martinique has transformed its management of social assistance thanks to the EDM Efalia Doc. Faced with the specific challenges of the island territory - processing numerous files, lack of transversality between services, redundancy of documentary requests - the community had to modernize its processes to improve service to citizens.
The Martinique House for Persons with Disabilities (MMPH) and the Department of Autonomy now use Efalia EDM, perfectly integrated with their SOLIS and Arche business software. This solution made it possible to “break the traditional administrative silos” by offering a transversal vision of beneficiary files between all departments.
The results are spectacular: no more repeated requests for identical documents, instant access to information 24 hours a day, and accelerated file processing. Agents benefit from a tool that has become “indispensable” according to Line-Claude Césaire, while users see their procedures considerably simplified.
This digital transformation perfectly illustrates how an adapted EDM can revolutionize territorial public service. Discover in this testimony how Martinique succeeded in its transition to a more efficient administration and closer to its citizens.
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