The Community of Municipalities of the Coastal Region in Montluel (3CM) has reached the threshold of total dematerialization with Efalia Portal. This inter-municipality of 25,000 inhabitants, a pioneer in teleworking since 2017, had to adapt its document management to new working methods and to its flex office strategy.
The challenge was significant: to make 1,200 incoming letters and 2,400 outgoing letters annually accessible to 81 agents spread over several sites, while permanently eliminating paper initials and mail pouches. The solution also had to guarantee complete traceability to optimize processing times.
In just 9 months, Efalia Portal transformed the organization. Automatic scanning, intelligent workflows, and integration with Microsoft 365 have revolutionized the daily lives of agents. Spectacular result: creating a response letter now only takes 4 minutes, compared to several dozen previously.
Today, 3CM benefits from real-time traceability, immediate access to documents from all remote sites and total elimination of printing costs. Discover in this testimony how this digital transformation has improved operational efficiency and service to users.