Improve your service delivery performance by putting agile processes that simplify business activities at the heart of your infrastructure for greater customer satisfaction !
You are a key player in the services sector with customer satisfaction as a major concern.
Your teams must be constantly on value-added tasks, as these are hours that can be invoiced to your customer. Any time-consuming task with no added value only helps to reduce your margin.
Faced with strong competition, you need to:
Improve and optimise internal processes.
Innovate in order to provide new value-added services.
Build loyalty and improve customer relations.
Your IT Department is the essential partner for all requests from business departments in order to meet their expectations and thus optimise their daily activities. Nevertheless, the volume of needs expressed by the business departments often exceeds the implementation capacities of the IT teams. As a result, there is little or no coverage, processing procedures remain manual, and access to and sharing of information is sometimes difficult.
Harness digital to increase your margins and simplify your business and support processes.
Source: IDC
We help service companies improve their margins. We eliminate time-consuming tasks for business departments, using digital solutions that do not require development, which are flexible and secure.
Roll out of business applications with no development required to meet the specific expectations of the business and relieve the IT Department
Digitisation of administrative processes
Knowledge-sharing and access to information
Improve business performance
Fast delivery of business applications, with development required
See moreReduceBecause a demo is worth a thousand words, contact our experts for a personalised demonstration of our solution.
Efalia Suite addresses the various problems of the service sector thanks to a comprehensive, modular and open functional coverage:
Automation of support processes (tickets, purchasing, recruitment, onboarding, etc.) and other business applications
See moreReduceManagement of administrative and business documents
See moreReduceFollow-up and signature of quotes
See moreReduceWhatever your problem, do not hesitate to ask our experts and make use of their expertise, coupled with their on-the-job experience.