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Your contacts can contact your administration via several channels and interact with your various departments.
By selecting a communication platform, you can centralise requests and offer users a single point of contact. Requests, supporting documents, appointments, etc. everything is administered on a platform that centralises all the information.
You can quickly transfer files, you save time searching for documents, you avoid unnecessary copies, you streamline the entire administrative processing of files. They are automatically filed in the Efalia DMS according to the filing plans.
You can track all communication with your administration. At all times, you can find out about the processing of communication with all departments.
All communication is recorded: calls, emails, quotes, photos, documents, etc. and you can guarantee traceability.
Thanks to a comprehensive overview, you can manage your activity more easily.
The data in the communicated documents may be sensitive, for example:
By digitising communication, you can provide a framework for processes and data access.
Exchanges of data and documents take place on a certified and secure platform. Recipient contacts are always up-to-date and you can be sure to send the folder to the right contact.
Documents can be accessed online at any time.
Because a demo is worth a thousand words, contact our digitisation experts for a personalised demonstration of our solutions.