- Business needs
- Finance & Legal
- Human Ressources
- General Services/Administration
- Areas of expertise
- Efalia Suite
- Our Services
Alliance is the Third Party Application Maintenance programme proposed by Efalia to offer you additional operational support to optimise the operation of our solutions over time.
The ALLIANCE programme offers different services:
To maintain ongoing communication outside the project, with regular reporting
To manage the monitoring of your business applications on Efalia's side, to specify the context of requests for changes, and to provide you with detailed feedback
To monitor users as closely as possible and detect any training needs upstream, and correct bad habits as quickly as possible
To put the various departments under its responsibility in touch with each other, so that they can share best practices.
The ALLIANCE programme provides you with a single, high-level point of contact:
Very experienced project manager, expert in our solutions.
Excellent communicator, pedagogue and committed to his clients
Gifted with a great capacity of analysis and synthesis for a quality reporting for good decisions
Efalia provides the CUSTOMER with a second level hotline (the first level being provided for "classic" maintenance) for access to a higher level of expertise. This service is intended to complement the corrective maintenance that each client receives as part of their maintenance contract.
Efalia maintains the skills of its teams on the most up-to-date configuration of our solutions in order to intervene quickly in the event of a malfunction.
Support and regular monitoring are offered for : - analyse the performance of the product's use - devise improvements in its use - propose solutions to problems encountered - present new product features.
Facilitate information sharing and accelerate the digitization of document processes.
Have a document management platform accessible everywhere and at all times for all your company's employees.
Automate your business processes simply and easily with a Business Process Management platform.
Modernize your customer relationship with a URM/CRM platform.
The solution to scan your documents for everyone, from any device and wherever you are.
Reinvent your documents and create quality, value-added documents for better customer communication.
Your certified digital safe to store and secure your documents in full compliance.
Simplify and accelerate your sales processes. Gain security and stop sending documents as attachments.
Simply sign and have your documents signed online, in complete security thanks to the electronic signature.
Digitalize the relationship with your customers, suppliers and partners.