Efalia, your partner
over the long term

Alliance is the Third Party Application Maintenance programme proposed by Efalia to offer you additional operational support to optimise the operation of our solutions over time.

The ALLIANCE programme offers different services:

To maintain ongoing communication outside the project, with regular reporting

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To manage the monitoring of your business applications on Efalia's side, to specify the context of requests for changes, and to provide you with detailed feedback

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To monitor users as closely as possible and detect any training needs upstream, and correct bad habits as quickly as possible

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To put the various departments under its responsibility in touch with each other, so that they can share best practices.

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Talk to an expert

Your ALLIANCE Manager, Success Guaranteed

The ALLIANCE programme provides you with a single, high-level point of contact:

Very experienced project manager, expert in our solutions.

Excellent communicator, pedagogue and committed to his clients

Gifted with a great capacity of analysis and synthesis for a quality reporting for good decisions

Excellent, tailor-made interventions

High level of functional support

Efalia provides the CUSTOMER with a second level hotline (the first level being provided for "classic" maintenance) for access to a higher level of expertise. This service is intended to complement the corrective maintenance that each client receives as part of their maintenance contract.

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Maintaining competence in the specific parameterisation that we could have carried out for a rapid intervention in the event of a functional malfunction.

Efalia maintains the skills of its teams on the most up-to-date configuration of our solutions in order to intervene quickly in the event of a malfunction.

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Support and expertise

Support and regular monitoring are offered for : - analyse the performance of the product's use - devise improvements in its use - propose solutions to problems encountered - present new product features.

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