Efalia Portal
Document exchange portal

Digitize the relationship with your customers, suppliers, partners

Efalia Portal is a comprehensive solution to digitise communication, which is addressed to your third parties through an online form portal in order to streamline communication with your departments.

Offering Efalia Portal to your customers can not only solve real-life problems such as After-Sales Service, proximity and customer relationship management; it is also a major asset in terms of image and productivity.

Whether you are a private company, a public body (Management Centre, housing office) Efalia Portal meets the cross-functional or specific expectations of your users and customers, in SaaS or on-premise mode.

1 single portal for the applicant

to make, follow and complete a request.

See moreReduce

1 application processing portal

for your users

See moreReduce

100% open and secure

ANSSI certified Secure connection API

See moreReduce

Find out what's available

Why choose Efalia Portal?

Efalia Portal is an extremely flexible solution that allows you to create a unique connection with your audience in a secure common space.

Get a demo

Multi-channel scanning

Handling of all customer communication channels (form, telephone, email, etc.).

See moreReduce

Multi-format

office documents (including Microsoft Office, LibreOffice), videos, photos, etc.

See moreReduce

Multi-terminal

accessible from a fixed workstation, a tablet, or smartphone.

See moreReduce

Efalia support

Efalia is also a team of digitisation experts, working alongside you to support you in defining your needs, establishing your communication forms, training and the perfect integration of our portal solution into your practices.

For the customer

A single account for all requests, regardless of their nature (personalised quote, after-sales service, etc.). Real-time tracking of the processing of requests and communication with the departments in question. Event registration management. Access to personalised documents.

See moreReduce

For your users

Centralisation of customer requests. Back office for processing requests or transferring information about your business software (CRM, etc.). Digitised two-way communication with the customer.

See moreReduce