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Efalia E-gov, an integrated user relationship management solution for public performance

Efalia E-gov offers a single platform to cover the entire cycle of a user's request and meets the expectations of all types of users: transparency and efficiency for the citizen, better visibility and time savings for agents, management and operational simplification for management teams.

Efalia E-gov adapts to the specificities of public organisations: considerable freedom of administration, adaptation of organisational charts, openness to third-party IS.

Find out what's available



Handling of all communication channels (portal, mail, telephone, fax, reception desk, email, etc.).

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Office documents (including Microsoft Office, LibreOffice), videos, photos, etc.



Accessible from a fixed workstation, a tablet, or smartphone.


Multi-profile user

Parent, company manager, association treasurer, etc.

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Intended for citizens, companies, associations, other administrations, etc.

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Why choose Efalia E-gov ?

Efalia E-gov is a digital platform for at-source digitisation of all the procedures offered to a user, which provides benefits for the user, the agent and management thanks to comprehensive features.

  • For the user

    -A single account for all requests, regardless of their nature (communication with the public organisation, school, professional, associative procedures, etc.) or their mode of transmission (Portal, Reception desk, Mail, Telephone, etc.).

    -Real-time monitoring of the processing of requests and communication with the administration.

    -The provision of a secure document folder, under the control of the user.

    -24/7 access to the portal via any type of terminal (computer, tablet, smartphone).

    -Making an appointment online.

  • For the agent

    -Registration and management of all types of requests (portal, email, paper, telephone, reception desk, fax, etc.).

    -Management of attached files by adding a unit file, mass digitisation, etc.

    -Unique and automated identification of requests by chronological number.

    -The issuing of acknowledgements of receipt by email, on the portal, by mail, by SMS, etc.

    -Management of the status of applications.

    – The possibility of geo-locating requests on a map.

    -Transmission of requests to the departments and administrative agents.

    -Processing of requests (addition of information, comments, etc.).

  • For management

    -Production of integrated statistics according to standard, advanced and personalised indicators.

    -Management of the types of requests.

    -Management of the rules engine, privacy options, automated circulation options, etc.

Efalia support

Efalia is also a team of experts in user relationship management, working alongside you to support you in defining your requirements, establishment of procedures, training and the perfect integration of our URM/CRM software into your practices.

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Efalia offers a range of training courses on user/citizen relationship management, administration and the use of our URM/CRM solution, as well as on the integration of Efalia URM with your business applications. Our training takes place intra or inter-company, face-to-face or remotely.

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For your projects, we provide you with teams of consultants, specialists in digital documents in many sectors and businesses. We support you during the project management phases, with the digitisation of your documents, the installation of our solutions and the development of connectors.

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Third-party application maintenance

Efalia offers you additional operational functional support, aimed at optimising the use of our digital solution, beyond first-level support. This is the Alliance programme. In addition to solving any problems encountered, it includes monitoring the use of the product and improvement scenarios in how it is operated, in order to optimise their use.

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A trusted, secure cloud for critical services and strategic data. Efalia’s offer includes outsourced hosting and comprehensive operation by Efalia.

Request a demo

Because a demo is worth a thousand words, contact our digitisation experts for a personalised demonstration of our solutions.

Efalia Suite

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Electronic Content Management

Facilitate information sharing and accelerate the digitization of document processes.

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Document Management System

Have a document management platform accessible everywhere and at all times for all your company's employees.

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Business Process Management

Automate your business processes simply and easily with a Business Process Management platform.

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User relationship management portal

Modernize your customer relationship with a URM/CRM platform.

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Information Capture

The solution to scan your documents for everyone, from any device and wherever you are.

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Output Management Software

Reinvent your documents and create quality, value-added documents for better customer communication.

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Digital safe

Your certified digital safe to store and secure your documents in full compliance.

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Document sharing and tracking

Simplify and accelerate your sales processes. Gain security and stop sending documents as attachments.

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Electronic signature

Simply sign and have your documents signed online, in complete security thanks to the electronic signature.

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Exchange portal

Digitalize the relationship with your customers, suppliers and partners.

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