Business needs
Quality
Human Ressources
General Services/Administration
Business
2500
customers
Efalia E-gov
User Relationship Management Software
Upgrade your customer relationship with a URM platform.
Efalia E-gov is a comprehensive solution for the digitisation of communication, which is addressed both to users through an online portal, and to public agents through an application for the management and processing of requests. Whether you are a central, regional, departmental or local administration, Efalia E-gov meets the cross-functional or specific expectations of your agents and users, in SaaS or on-premise mode.
1 single portal for the user
A catalog of more than 100 ready-to-use teleservices
1 single point of contact for the agent
Multi-channel management of requests
100% open and secure
Efalia E-gov, an integrated user relationship management solution for public performance
Efalia E-gov offers a single platform to cover the entire cycle of a user's request and meets the expectations of all types of users: transparency and efficiency for the citizen, better visibility and time savings for agents, management and operational simplification for management teams.
Efalia E-gov adapts to the specificities of public organisations: considerable freedom of administration, adaptation of organisational charts, openness to third-party IS.
Find out what's available
Multi-channel
Handling of all communication channels (portal, mail, telephone, fax, reception desk, email, etc.).
Multi-format
Office documents (including Microsoft Office, LibreOffice), videos, photos, etc.
Multi-terminal
Accessible from a fixed workstation, a tablet, or smartphone.
Multi-profile user
Parent, company manager, association treasurer, etc.
Multi-customer
Intended for citizens, companies, associations, other administrations, etc.
Why choose Efalia E-gov ?
Efalia E-gov is a digital platform for at-source digitisation of all the procedures offered to a user, which provides benefits for the user, the agent and management thanks to comprehensive features.
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For the user
-A single account for all requests, regardless of their nature (communication with the public organisation, school, professional, associative procedures, etc.) or their mode of transmission (Portal, Reception desk, Mail, Telephone, etc.).
-Real-time monitoring of the processing of requests and communication with the administration.
-The provision of a secure document folder, under the control of the user.
-24/7 access to the portal via any type of terminal (computer, tablet, smartphone).
-Making an appointment online.
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For the agent
-Registration and management of all types of requests (portal, email, paper, telephone, reception desk, fax, etc.).
-Management of attached files by adding a unit file, mass digitisation, etc.
-Unique and automated identification of requests by chronological number.
-The issuing of acknowledgements of receipt by email, on the portal, by mail, by SMS, etc.
-Management of the status of applications.
– The possibility of geo-locating requests on a map.
-Transmission of requests to the departments and administrative agents.
-Processing of requests (addition of information, comments, etc.).
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For management
-Production of integrated statistics according to standard, advanced and personalised indicators.
-Management of the types of requests.
-Management of the rules engine, privacy options, automated circulation options, etc.
Efalia support
Efalia is also a team of experts in user relationship management, working alongside you to support you in defining your requirements, establishment of procedures, training and the perfect integration of our URM/CRM software into your practices.
Training
Efalia offers a range of training courses on user/citizen relationship management, administration and the use of our URM/CRM solution, as well as on the integration of Efalia URM with your business applications. Our training takes place intra or inter-company, face-to-face or remotely.
Support
For your projects, we provide you with teams of consultants, specialists in digital documents in many sectors and businesses. We support you during the project management phases, with the digitisation of your documents, the installation of our solutions and the development of connectors.
Third-party application maintenance
Efalia offers you additional operational functional support, aimed at optimising the use of our digital solution, beyond first-level support. This is the Alliance programme. In addition to solving any problems encountered, it includes monitoring the use of the product and improvement scenarios in how it is operated, in order to optimise their use.
Hosting
A trusted, secure cloud for critical services and strategic data. Efalia’s offer includes outsourced hosting and comprehensive operation by Efalia.
Request a demo
For over 40 years, Efalia has supported public and private organisations of all sizes and sectors in their search for digitisation solutions for documents and business processes.
Because a demo is worth a thousand words, contact our experts for a personalised demonstration of our solution.
150000
users worldwide
140
experts at your service
40
years of experience
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Exchange portal
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