The Alliance program

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Alliance is the third-party application maintenance program offered by EFALIA to provide additional operational support with the aim of optimizing the operation of our solutions.

The Alliance program offers a variety of services:

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To maintain constant communication

outside the project, with regular reporting,

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To follow up your business-related concerns at Efalia,

clarify the context of requests for enhancements and provide detailed feedback,

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To monitor users

closely, detect training needs at an early stage and correct bad habits as quickly as possible,

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To put different departments in contact

so they can share best practice.

Your ALLIANCE manager, guarantor of your success

The ALLIANCE program
guarantees a single high-level contact:

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A very experienced project manager,
an expert in our solutions.

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An excellent communicator
and gifted educator committed to their customers.

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A talented analyst
at the micro and macro levels, producing high-quality reporting to ensure the best decisions.

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Personalized operational excellence

High-level functional support

EFALIA provides customers with a level 2 hotline (level 1 consisting of the standard maintenance service) for access to a higher dedicated level of expertise. This service aims to supplement the corrective maintenance every customer benefits from as part of the maintenance contract.

Skills maintenance relating to the specific configuration we have put in place to enable rapid intervention in the event of a functional fault.

EFALIA keeps its teams up to date with the latest configurations of our solutions so that they can intervene quickly if a fault occurs.

Support and expertise

    Support and regular follow-up are offered in order to:
  • Analyze the product’s performance in use,
  • Imagine improvements to its use,
  • Suggest solutions to any problems encountered,
  • Present new features of the product.
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Discover
the Alliance program